monitor and maintain computer systems and networks. talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. troubleshoot system and network problems, diagnosing and solving hardware or software faults. replace parts as required.
this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm access to accounts and sustainable application performance; and identifying and repairing hardware-related computer problems.
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